7 prompts from real client work, for restaurants, cafes, bars & hospitality businesses. Every prompt tells you when to use it: fill in the brackets, paste it into ChatGPT or Claude, and send. Free, no account needed.
Retain
Response to Positive Google Review
Use for every 4- or 5-star review you receive. Responding to positive reviews builds credibility with future customers and rewards the reviewer: most restaurants never do it.
Write a genuine, specific response to a positive Google review for [Restaurant Name]. Review: [paste the review]. Address the reviewer by name if they included it. Reference the specific dish, experience, or staff member they mentioned. Do not give a generic "thank you for dining with us" reply. Invite them back: mention something specific they might enjoy next time: [e.g. a new menu item, a weekly special, an upcoming event]. Tone: warm restaurant owner or manager who actually read the review. Under 80 words. No corporate language.
Retain
Response to Negative Review: De-Escalation
Use within 24 hours of a negative review. How you respond publicly determines how future customers perceive you: a well-handled negative review can actually build trust.
Write a calm, professional response to a negative Google review for [Restaurant Name]. Review: [paste the review]. Acknowledge the specific issue without being defensive. Apologise for the experience without admitting liability for things that may be inaccurate. Do not offer blanket excuses. Invite them to contact you directly, [email or phone], to make it right. Tone: accountable owner who takes feedback seriously. Under 100 words. Do NOT: argue with their version of events, offer a public discount (do it privately), or use "we strive to provide." End with a genuine resolution offer.
Nurture
Lapsed Regular Re-Engagement
Use for customers who have not visited in 60-90+ days through your loyalty program or email list. Restaurants lose regulars to habit drift: a single well-timed message brings many back.
Write a re-engagement message from [Restaurant Name] to a customer who has not visited in [X weeks/months]. Reference something they have enjoyed before if your system tracks it: [e.g. they always ordered the pasta / they loved the weekend brunch]. Share something new that might bring them back: [new menu item, seasonal special, new happy hour]. Include a small incentive if appropriate: [e.g. complimentary dessert, priority reservation, $X off their next visit]. Tone: neighbourhood restaurant that genuinely noticed their absence, not a bulk promo. Under 100 words. Email or text format.
Nurture
Reservation Reminder: Day Before
Send 24 hours before a reservation. Reduces no-shows by 20-30% and shows professionalism that earns better reviews.
Write a reservation reminder message from [Restaurant Name] to [Guest Name] who has a reservation for [party size] on [date] at [time]. Confirm the details. Note any preparation they should know about: [e.g. parking tip, dress code if applicable, where to enter, that their table is on the patio]. Include your cancellation or modification contact method: [phone, email, or link]. Tone: warm and organised, like a call from a great host. Under 80 words. SMS or email format. Make them look forward to coming.
Prospect
Private Event / Group Booking Inquiry Response
Use when responding to a private dining or group event inquiry. Speed and specificity here convert: most restaurants respond slowly with generic information.
Write a response from [Restaurant Name] to [Name] who inquired about a private event or group booking. Their inquiry: [describe the event, e.g. birthday dinner for 20, corporate lunch, Christmas party]. Confirm availability for their preferred date if possible. Describe what a private event at [Restaurant Name] looks like: [space options, minimum spend, menu customisation, AV/decor options if any]. Offer a next step: a site visit or a call to discuss details. Tone: excited, organised, professional. Under 180 words. Make them feel like they found the right venue before they have even visited.
Prospect
Social Media Caption: New Menu Item or Special
Use when launching a new dish, seasonal special, or limited-time item. The caption sells the experience: the photo gets the stop.
Write 3 Instagram caption options for [Restaurant Name] featuring a new [dish/drink/special]: [name and brief description]. Each caption should lead with sensation, what it smells, tastes, or feels like, before describing what is in it. Include a CTA: book a table / come in this weekend / available until [date]. Vary the tone: one sensory/poetic, one straight and punchy, one from the chef perspective. Add 5 relevant local hashtag suggestions per caption. No "We are excited to introduce." Under 120 words per caption.
Retain
Loyalty Program / VIP Club Launch
Use when launching a loyalty or repeat-visit program. Your regulars already love you: giving them a reason to come back more often is the lowest-cost growth strategy available.
Write a loyalty program launch message from [Restaurant Name] to existing customers or email subscribers. Program name: [name or TBD]. Key benefits: [e.g. points per dollar spent / free item after X visits / exclusive member offers / birthday treat]. Make joining feel easy and immediate: they should be able to sign up or opt in right from this message. Lead with appreciation for their loyalty, not the mechanics of the program. CTA: join now via [link] or ask your server next visit. Tone: exclusive neighbourhood restaurant treating their best customers right. Under 150 words.